At Well Compared, customer satisfaction is our priority. We are committed to handling complaints promptly, fairly, and transparently.

How to make a complaint:

Our process:

  1. Acknowledge your complaint within 2 working days.

  2. Investigate and aim to resolve within 10 working days.

  3. Keep you informed throughout the process.

  4. Provide a clear resolution and next steps.

If you are not satisfied with our response, you may escalate the complaint to the relevant regulatory bodies.

We act as a credit broker, not a lender. We work with a panel of lenders and may introduce you to their finance products. While we will provide information on the options available, we do not offer advice or personal recommendations. It is your responsibility to determine if a product is suitable for your needs. We do not charge you any fees for using our services. However, we may receive a commission from the lender for introducing you to them. This commission may be a fixed amount or a percentage of the loan you take.

Well Compared Ltd is a company registered in England and Wales under company number . 15362401
ICO Number: ZB725245 . www.ico.org.uk

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